Help centre
Frequently asked questions
Everything buyers usually ask before, during and after placing a bird.
- How old are the birds when they go home?
- Every bird is fully weaned before it travels. Depending on species that is roughly 10-12 weeks for conures and lovebirds, 12-16 weeks for African greys and Amazons, and 16-20 weeks for the large macaws and cockatoos. We never abundance-wean to a deadline.
- Are your birds hand-reared?
- Most are co-parented: the parents brood them for the first weeks and we hand-feed and socialise from there. Co-parented chicks tend to be steadier and less prone to feather-destructive behaviour than fully hand-stripped chicks.
- Can I reserve a bird that is not yet weaned?
- Yes. A deposit holds a specific bird, and we send weekly weight, photo and progress updates until it is ready to travel. Deposits are transferable to another bird if your circumstances change before pickup.
- Do you ship, and is it safe?
- We ship domestically using airline live-animal cargo with temperature embargo checks, or by private ground courier. Birds fly in an IATA-compliant carrier with familiar food. See our shipping page for the full process and cut-off temperatures.
- What paperwork comes with the bird?
- A hatch certificate, DNA sexing result, closed leg-band number, a written veterinary health record, and CITES or state documentation where the species requires it.
- What if the bird becomes ill after arrival?
- Our health guarantee covers congenital and pre-existing conditions found by a licensed avian vet within the guarantee window. Contact us the same day and we will work with your vet directly.
- Do you sell to first-time bird owners?
- Often, yes — but matched to the right species. A sun conure or lovebird pair is a reasonable first parrot; a moluccan cockatoo or hyacinth macaw is not. We will tell you honestly if a bird is a poor fit.
- What do the birds eat?
- A pelleted base appropriate to the species, plus a daily fresh rotation of vegetables, sprouted pulses, limited fruit and species-appropriate nuts or seed. We send a starter supply and a written diet sheet so you can transition without a food strike.
- Can I visit before deciding?
- Appointments are available. Biosecurity requires that visitors have not handled other birds within 72 hours and use the footbath and hand hygiene station on arrival.
- Do you offer pairs or breeding stock?
- Occasionally. Proven and unproven pairs are listed as they become available. We ask about your aviary setup and experience before placing breeding stock.