Payment policy

• Bank transfer to our business account, with written details sent from our verified email address.
• Card payment through a secure invoice link issued by our payment processor.
• Certified cheque, cleared before travel is booked.
• Cash on collection for aviary pickups, with a written receipt.

We do not accept gift cards, cryptocurrency, or payment applications that offer no buyer protection, and we never ask for payment to a personal account under a different name. Any message asking you to do so is fraudulent, no matter how convincingly it copies our branding. Verify our bank details by contacting us through the address published on this site before sending anything.

A deposit reserves one specific band-numbered bird and removes it from public listings. Deposits are typically 25% of the purchase price and are credited in full against the balance. Because reserving takes a bird off the market, deposits are non-refundable, but they are transferable to another available bird within twelve months.

The balance, plus any agreed shipping cost, is due once the bird is confirmed weaned, examined and cleared to travel — normally three to seven days before departure. Birds are only released for transport or collection after cleared funds are received.

• If we cancel a placement for any reason within our control, you receive a full refund including any deposit.
• If a bird becomes unwell or unsuitable to travel and you prefer not to wait, your deposit is refunded in full.
• Buyer cancellation after reservation forfeits the deposit but nothing more.
• Valid claims under the health guarantee are refunded to the original payment method within ten business days of verification.

Prices are shown in US dollars and exclude shipping, permits and any taxes or duties applicable at the destination. Quotes are valid for fourteen days.