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Verdant Aviaries

Policy

Health guarantee

What we check before a bird leaves, what we cover afterwards, and exactly how to claim.

Before your bird travels

  • A pre-placement physical examination by a licensed avian veterinarian within 14 days of departure.
  • Faecal gram stain and parasite check.
  • Breeding stock screened for psittacine beak and feather disease, polyomavirus and chlamydia.
  • DNA sexing result and closed leg-band number recorded on the health certificate.
  • Confirmed independent weaning with a stable weight trend over at least seven days.

Your 72-hour examination window

Have your bird examined by a licensed avian veterinarian within 72 hours of arrival. If that examination identifies an illness or defect that existed before shipment, contact us the same day with the vet's written findings. This examination is the condition on which every claim below depends.

30-day congenital and pre-existing condition guarantee

For 30 days from arrival we guarantee your bird against congenital defects and pre-existing illness. Where a claim is verified by your avian veterinarian and, if needed, confirmed by ours, you may choose a replacement bird of equivalent value when one is available, or a full refund of the purchase price.

In the event of death within the guarantee period, a necropsy report from a licensed veterinarian is required to establish cause. We share the cost of that necropsy.

What the guarantee does not cover

  • Illness or injury arising from husbandry after arrival: unsafe housing, toxic fumes such as overheated non-stick cookware, unsupervised access to other pets, or an unsuitable diet.
  • Stress-related feather plucking or behavioural issues that develop in the new home.
  • Conditions first reported after the guarantee period, or where no 72-hour examination took place.
  • Shipping costs, veterinary fees beyond the shared necropsy, or consequential losses.

How to make a claim

Email us with your order reference, the bird's band number, your veterinarian's written report and their direct contact details. We respond within one business day and speak to your vet directly. Please do not return or rehome a bird before contacting us — doing so ends the guarantee.

Questions before you buy? Contact us and we will send the full written guarantee for the species you are considering.